Effective Date: July 2025

1. Introduction
Rebelo Group (“we”, “us”, or “our”) respects your right to privacy and is committed to safeguarding the personal information of our customers, suppliers, and website visitors in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy outlines how we collect, use, disclose, and store your personal information.
 
2. What Personal Information We Collect
We may collect the following types of personal information:

• Your name and contact details (email, phone number, postal address)

• Payment information (e.g., if making reservations or purchases)

• Feedback, reviews, or preferences

• Interaction with our website or social media

• Booking and event history

• Employment-related information (if you apply for a job)

 
We generally collect this information directly from you, unless it is unreasonable or impractical to do so.
 
3. How We Collect Your Information
We may collect your information through:

• Online bookings or order forms

• Newsletter sign-ups or promotional campaigns

• In-person interactions at our venues

• Our websites, including via cookies and tracking tools

• Third-party platforms, such as reservation systems (e.g., NowbookIt, SevenRooms) or delivery services

 
4. Why We Collect Your Information
We collect your information for purposes including:

• To process bookings, reservations, and payments

• To communicate with you about your orders or inquiries

• To send marketing communications (where you have consented)

• To improve our customer experience and services

• To manage events or loyalty programs

• For recruitment and employment purposes

• To comply with legal obligations

 
5. Disclosure of Personal Information
We may share your information with:

• Our trusted third-party service providers (e.g., booking platforms, marketing platforms, payment processors)

• Government or law enforcement agencies as required by law

• Our internal teams across our venues for operational purposes

We do not sell or rent your personal information to third parties.
 
6. Marketing and Communications
If you have opted in, we may send you marketing communications about our venues, events, offers, or news. You can opt out at any time by clicking “unsubscribe” in our emails or by contacting us.
 
7. Security of Your Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, digital, and procedural safeguards.
 
8. Accessing and Correcting Your Information
You have the right to access and correct the personal information we hold about you. To request access or correction, please contact us using the details below. We may require verification of your identity.
 
9. Cookies and Website Tracking
Our websites may use cookies and similar technologies to enhance user experience, track site usage, and support marketing campaigns. You can adjust your browser settings to refuse cookies, but this may affect your website experience.
 
10. Cross-Border Disclosure
Some of our service providers may be located outside of Australia. If we share your information overseas, we take reasonable steps to ensure your data is protected in accordance with Australian privacy standards.
 
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
 
12. Contact Us
For any questions, requests, or complaints regarding your privacy, please contact:
Rebelo Group

Email: fabian@rebelo.com.au
Phone: 0416 063 563